Mario Salamanca

Summary

Technology enthusiast, hard worker with high motivation in my own learning. Apprentice of web development technologies.

Education

Professional Computer Technician, Escuela Politecnica Guadalajara, 2009 - 2012.

Work Experience

NXP Semiconductors
- Web Publishing
  February 2023 - Currently
  - Support requests of implementing updates/new changes to NXP.com considering: documents, SW, webpages, videos, graphics.
  - Web launch support to introduce new products to the market.
  - Review of large amount of information to identify faults against the corporate guidelines.
  - Propose changes based on corporate guidelines.
  - Perform quality assurance testing throughout the entire development process.
  - Report system issues and support testing in Code Changes accordingly.
  - Involvement in major corporate projects such as content migration, content clean-up, microsites, etc.
  - Constant communication with peers and extended team on projects and request status.
Cyberpuerta
- Creative Marketing Specialist
  January 2022 / October 2022
  - Planning, development and execution of Digital Marketing campaigns.
  - Elaboration of monthly reports (Meta, Twitter Ads).
  - Plan, manage and develop all content in text and visual format.
  - Data reporting (Meta Business, Twitter Ads).
  - General content of engagement RRSS.
  - Storytelling for Brand Awareness and Performance videos.
  - Copywriting for content.
- Community Management
  July 2020 / October 2022
  - Community building and management (Facebook, Twitter, Discord).
  - Management and administration of the RRSS (Facebook, Twitter, Discord).
  - Creation of contente grids for different channels.
  - Social Media listening.
  - Improve the online presence attending the user reviews platforms.
  - Innovation of digital communication methods in RRSS.
- Customer Service Specialist
  April 2018 / July 2020
  - Customer Servce via telephone and chat.
  - Specialized tecnical assistance.
  - Report elaboration on products and services.
  - Reception of request, complaints, questions and suggestons from the customers.
  - Follow up on service tickets.
- Product Management
  August 2017 / April 2018
  - Registration and description for the publictaion of products.
  - Capture of specifications.
  - Information gathering, merge and digital catalogue integration (Icecat).
  - Use of the OXID eShop CMS to update the webpages.

MiPC Comunicaciones
- ASSEMBLER / WAREHOUSE ASSOCIATE / CUSTOMER SERVICE
  February 2015 / October 2017
  - Warehouse Associate
    - Receiving, organizing, storing and supplying equipment and product.
    - Receive, check and organize equipment and products received.
    - Report of purchases, parcels and damaged items.
  - Assembly
    - Advice on component selection.
    - Assembly of computer equipment.
    - Installation of Operating Systems.
    - Equipment configuration.
  - Customer Service
    - Data clients registration on system.
    - Prospecting customer portfolio.
    - Personalized advice on product adquisition.
    - Product quotation.

Work Tools

Web Development:
- VisualStudio
  - HTML
  - CSS
  - JavaScript
Content Management Systems:
- TeamSite 8/20
- OXID eShop
Post-Production
- Adobe Suite
  - PhotoShop
  - After Effects
  - Adobe Premier
  - Adobe Audition
- Sony Vegas
Service Softwares
- Freshworks
- WorkFront
- Zendesk
Ofimatic
- Google Workspace
- Microsoft Office
Community Management
- Meta business suite
- Twitter Analytics
- Mentions

Certificacions:

Google Ads:
- Google Search, 2023
- Google Display, 2023
Meta Community Manager, 2021

Other:

Contact Me // Projects